Company Policy / Terms & Conditions
Order Cancellation & Return Policy
All sales are final/non-refundable. Please make sure you want the items before you complete your order. If you have any questions about our return policy, please email us at [email protected] before completing your order.
Damaged and Defective Items
We make every effort to ensure your items arrive at your door safely. Despite our best efforts, sometimes breakage does occur.
We require notification of defective, damaged or incorrect items within 3 days of delivery. You must email us at [email protected] to receive an RMA Number. Please check all item(s) immediately upon delivery for damage or defects. All damage, defective or incorrect item claims after 3 days of delivery will be denied. We pay for all return shipping charges when you notify us within 3 days of delivery to you. We will ship you out a replacement item(s) or part(s) as needed at our discretion at no charge. However, we do not send out replacements until the damaged or defective item(s) have been received. All items must be received back from you in the original box and packing materials. If you have any questions about our Damaged/Defective Policy please feel free to email us at [email protected] before completing your order.
Credit Card Charges
Your credit card will be charged in full at the time you place your order for all items.
We ship to the USA lower 48 states with free shipping to you on all orders over $200.00. We charge standard shipping fees to ship to Alaska, Hawaii & Canada. If you require shipping to one of these locations please contact us at [email protected] before you complete your order to find out what the shipping charges will be. We ship via UPS and or FEDEX ground unless the item is very large then we ship via freight truck.
Most items we sell are ordered from the manufacturer for you. In some cases, the item will be shipped directly to you by the manufacturer.
On the details page of each item above the price it will tell you the estimated shipping time frame. This is when the item will ship out, not the delivery date to you. We make every effort to ship your order as quickly as possible, but we cannot guarantee a delivery date.
If you want an expedited shipping quote (3day, 2day or overnight) please email us at [email protected] or call toll free at 1-877-548-3686 Monday-Friday 9:00am – 5pm (PST) before completing your order.
Please be absolutely sure you provide your correct shipping address, you will be responsible for all additional shipping charges due to providing incorrect shipping information.
In order to ensure the accuracy of your order and information, you must place your order online. If you supply an email address you will receive an email confirmation of your order and an email with tracking information as the items on your order are shipped.
You can pay for your orders by Visa, Mastercard, Amex, or Discover.
We understand your concern about security and privacy. We protect sensitive information you give us, such as credit card numbers by using Rapid SSL software, which encrypts the information you share with us. However, if you still have concerns regarding security, you can place your order online and phone us toll free at 1-877-LITE-MTN (1-877-548-3686) Monday-Friday 9:00am – 5pm (PST), with your credit card information.
Out of Stock Items
While we make every effort to list merchandise that is available, occasionally items may be out of stock or discontinued. If you happen to order an item that is out of stock, we will contact you to see if you want to keep your order on hold until stock is replenished or cancel your order. If you happen to order an item that has been discontinued, we will contact you to see if you want help finding a replacement or a refund.
The pictures of the items are provided by the manufacturers. In most cases they are the same pictures printed in their catalog. The manufacturers do their best to create pictures that correctly depict the color of the item. However, the color of the pictures may vary depending on the brightness and contrast settings on your monitor.